If you do not have a password for your Mercari account because you use an authentication method like Google, Facebook, or Apple, you can create a new password to connect your account in Foxtail. Creating a password will not affect your ability to use Google, Facebook, or Apple authentication outside of Foxtail.
Hit Log in:
On the Log In screen click on Forgot Password?
Enter your email address and hit the Send button:
Mercari will send instructions to your email:
Follow the link in the Mercari email to reset your password (even if you never had one):
Next, enter a new password and click the Save button:
Mercari will confirm your password has saved:
Return to the Foxtail app and click on the Settings icon to visit the Marketplace connections tab:
Choose Mercari:
Enter your email and the password you just created:
Success! You can now return home or connect more markets. If you run into any trouble you can reach our Support team in the app or by emailing [email protected]
Want to know requirements to link your marketplace?
Visit the article: Marketplace Setup and Requirements
Need Help?
If you have any questions you can reach our Support team in the app or by emailing [email protected]