Skip to main content
All CollectionsFAQs
I forgot to cancel my subscription
I forgot to cancel my subscription
Updated over 5 months ago

Can I get a refund?

You must cancel and seek refunds on the platform where you originally subscribed (iOS, Android, or in the browser).

iOS

Purchases made through the Apple Store are subject to the App Store’s refund policies. This means Foxtail cannot grant refunds for App Store purchases directly. Instead, follow Apple's directions for requesting a refund. If you experience any issues along the way, please contact Apple Support for assistance.

Android

Purchases made through Google Play are subject to the Play Store's refund policies. This means Foxtail cannot grant refunds for Play Store purchases directly. Instead, follow Google Play's directions for requesting a refund. If you experience any issues along the way, please contact Google Support via the Contact Us button for assistance.

Browser

Reach out to our Support team at [email protected].

How do I cancel my subscription?

To prevent future charges you will need to cancel your subscription; see the article: How do I cancel my subscription?

Need Help?

If you have any questions you can reach our Support team in the app or by emailing [email protected]

Did this answer your question?