Looking for how to request a refund?
Visit the article I forgot to cancel my subscription.
Want to downgrade your plan instead?
Visit our article How do I change my subscription plan?
You must cancel your plan on the platform where you originally subscribed (iOS, Android, or in the browser).
What happens when I cancel?
When you cancel your Foxtail subscription, here's what you can expect:
Listing Removal: Any listings that were created using Foxtail will be removed from the marketplaces where they were listed. This ensures that your inventory is no longer active for sale on those platforms.
Deactivation: Your Foxtail account will be deactivated, which means you won't have access to the app's features and tools any longer.
Transition Period: There might be a brief transition period during which your listings are being removed from the various marketplaces. This process can take up to a few hours to complete.
Unsubscribing on iOS
If you signed up on an iOS device before November 2024, you will want to follow the directions below.
If you signed up on an iOS device after November 2024, you will want to follow the instructions for cancelling on Stripe.
Click on your device's Settings app:
Click on your name:
Choose Subscriptions:
Find and choose your Foxtail subscription:
Choose Cancel Subscription:
If you are unable to find your subscription, please reach out to Apple Support for help.
To delete your account, visit our article How do I delete my account?
Unsubscribing on Android
If you originally signed up for your subscription in the Play Store, you will need to cancel through Google Play directly (Foxtail does not have access to your payment details).
Click on your device's Google Play app:
Click on your Profile in the upper right-hand corner:
Choose Payments & Subscriptions:
Tap Subscriptions.
Find your Foxtail subscription and choose Cancel:
If you are unable to find your subscription, please reach out to Google Support.
Unsubscribing on Foxtail in the Browser
If you signed up for a paid package on Foxtail web, or if you signed up on iOS after November 2024, your account is managed through Stripe.
In the browser, Go to Settings, Subscription, and tap View your billing dashboard to cancel.
How do I delete my account?
To delete your account, visit our article How do I delete my account?
Need Help?
If you have any questions about the cancellation process or need further assistance, our Support Team is here to help. You can reach out to us through the in-app chat or via email at [email protected].